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沃芬医疗是1966年创立的一家私营跨国公司，是专业医疗诊断行业的全球领导者，其总部位于西班牙巴塞罗那，在欧洲和美国设有多个研发中心和生产基地，全球30多个国家设有分支机构。2020年，沃芬全球员工人数5500余人，销售额超过16.9亿欧元。沃芬中国团队正在招聘软件技术支持工程师，与位于欧洲和美国的全球软件开发和支持团队协作，为中国客户提供医疗软件交付及支持服务。
该职位工作地点位于北京市朝阳区酒仙桥地区, 薪酬福利完善，工作时间灵活，上下班不打卡、几乎从不加班，带薪年假15天起步，差旅待遇比肩一流欧美外企。该职位要求每年约30%时间在全国出差，每次出差时长约一周，疫情影响结束后也可能有出国培训及工作的机会。医疗诊断行业正在向自动化、信息化、智能化快速发展，前景光明，空间广阔，对于通信行业技术人才来说，这是一次转换职业赛道的绝佳机会不容错过。
Position Summary:We are now looking for a SoftwareSupport Specialist to provide technical service and support to our customers inwhole mainland China. In this role, you will deploy and integrate Werfen’sspecialized Clinical Software Solutions associated with Werfen’s world leadingmedical instruments in the laboratories and hospitals in China. You will also resolvethe SW related problems to stabilize and optimize customer’s live nodes andnetworks. Working as a Software Support Specialist will require a solidknowledge of computer networks, operation system and database.
The Software Support Engineertypically interacts with customers, local service engineers, delivery managers andother groups within the service delivery organization. You may also interactwith Global SW support and R&D teams located in Europe and U.S for solvingcomplex issues and contribute to product’s continuous improvement.
You are expected to travel andwork in different environments. The overall travelling time will takeapproximately 30% to 50% of all your working time, you may need to travel withshort notice in advance in case of urgent project or critical issues.
Key Accountabilities:· Install, deploy,and integrate Werfen’s Clinical Software Solutions with information managementsystems used by customers.
· Provideonsite or remote technical investigations for SW issues or network problems reportedby customers or internal stakeholders.
· Execute SWmaintenance, database optimization, network configuration and SW upgrade activities.
· Interact withGlobal Support teams for advanced trouble shootings, SW defect identifications,correction tracking and continuous improvements.Handle customer escalations.Manage customer relationship, build confidence and trust, secure customersatisfaction with high quality of service.
· Shareknowledge and mentor junior members of the team or other colleagues withinservice delivery organization.
· Technicaldocumentation.
Internal Networking/Key relationships· TechnicalStaffs of customer and 3rd Party Venders. Hardware Support Engineers,Service Specialist, Service Area Managers, Customer Project Managers, GlobalSupport Specialist, SW R&D.
Skills & Capabilities:· Goodknowledge on IP Networking, IP Routing & Switching protocol.
· Knowledge ofDatabase and hands on experience in managing Oracle or other DB.
· Have workingexperience in Windows, Linux, Router, Switch, Firewall.
· Customerorientation with a strong customer service mindset
· Haveexperience with trouble shooting SW or network connectivity issues, findingroot cause, and applying corrective actions or workarounds.
· Negotiation,argumentation, planning, organizing, presentation & communication skills
· Good commandin oral and written English
· Knowledge of LIS/HISwould be highly desirable
Min Knowledge & Experience required for theposition:· With academicdegrees minimum on bachelor level in computer science, information technology,network engineering or equivalent. Have at least 1 years of experience inrelevant technology.
· Fluent inoral and written English
Must be able to travel with short notice. | 
发表于 2021-12-30 21:48:06